Effective date: September 2026
This policy applies to consultation and appointment slots booked through the PREA Enterprise website.
1. Booking status
A submitted appointment is recorded with the status shown in the booking workflow. PREA may contact you to confirm details, location, meeting link, preparation requirements, or any applicable consultation fee.
2. Time zone and availability
Unless otherwise stated, PREA appointment availability is shown in Africa/Lagos time. Availability can change if a slot is booked, blocked, rescheduled, or becomes unavailable for operational reasons.
3. Rescheduling and cancellation
If you need to change an appointment, contact PREA as early as possible using the published contact or WhatsApp details. Where a consultation has a fee, the applicable rescheduling/refund rule will be shown or confirmed before payment. PREA may reschedule an appointment when unavoidable operational circumstances arise and will try to offer a reasonable alternative.
4. Lateness and no-shows
Late arrival can reduce the available consultation time where another appointment follows. A missed appointment may need to be booked again. Any fee consequence will depend on the terms confirmed for that appointment type.
5. Preparation
Please provide accurate contact details and any requested project information before the appointment. For virtual sessions, ensure you have a working device and internet connection. For in-person services, follow any location or preparation instructions PREA provides.
6. Contact
For appointment changes or questions, use the Contact page or the published PREA WhatsApp channel.